Brisbane International Cruise Terminal is the first dedicated facility in South East Queensland (SEQ) able to host cruise vessels of more than 270m in length – a class which now includes the majority of ships in the Australian market. This $158m facility allows the world’s largest cruise ships to visit Brisbane and grow the number of international and domestic visitors to the region.

Arup, with architects Arkhefield, was initially engaged to develop a preliminary design to support the Port of Brisbane Pty Ltd (PBPL) submission of a detailed business case as part of the ‘Detailed Proposal’ phase of the Market Led Proposal (MLP). Our solution was instrumental in PBPL’s proposal being accepted by the Queensland Government, and led to Arup being chosen for the detailed design of the wharf, terminal buildings and landside civil works.  

Arup’s multidisciplinary team delivered a design focused on the efficient movement of passengers from kerbside to ship, keeping the customer experience centre stage for both embarkation and disembarkation. We also optimised design for the wharf and buildings, shrinking the footprint of the wharf to save $12m, and of the spaces facilitating passenger embarkation without taking away from customer experience, making for a successful and affordable project.  

Render of Brisbane International Cruise terminal 3
We developed a design that was focused on the efficient movement of passengers from kerbside to ship with a focus on the customer experience during both embarkation and disembarkation.
Render of Brisbane International Cruise terminal 3
Using Arup’s internally developed 3D pedestrian movement simulation tool, MassMotion, we were able to demonstrate that PBPL could move passengers – both embarking and disembarking from vessels – through a building smaller than what is usually required, without compromising passenger experience.

Ready for greater things

To prepare the port for the major upgrade and re-opening, Arup has been developing an operational readiness strategy. Our approach has been broad-ranging and forensic, including guidance on governance, training, trials, activation and community engagement to seamlessly transition the new terminal from its finished state into a live operation.

Through a series of workshops with the operator and key stakeholders, we have incorporated vital passenger insights into the strategy, ensuring the Port of Brisbane is ready for day one and beyond.