Hotel user experience

The hotel and leisure sector was one of the first to be affected by consumer digital technology.

Not a Hotel Nasu, Otawara City, Tochigi: guests have digital control over 12 aspects of the hotel experience including air conditioning, hot springs, window opening and closing, lighting, floor heating, humidifiers and saunas, providing maximum flexibility and convenience during their stay.

Today, hotel operators need to operate in customer-centric ways, responding to guests’ increasing demand for digital room control, improved internet coverage and mobile concierge services. Arup’s digital specialists help clients to implement adaptive IT systems that can deliver delightful experiences. We also find ways to use connected sensors across a site or portfolio, to drive new operational insights and cost benefits.

The Londoner, for example, establishes a leading standard for digital connectivity in the sector by incorporating sophisticated, adaptable, and robust data and communications networks across its premises. This ensures the project’s readiness for the rapidly evolving demands of hotel consumers.

Case study

The Londoner Hotel

The Londoner sets a sector benchmark for digital connectivity. With advanced, flexible and resilient data and communications networks embedded throughout, the hotel is prepared in meeting the future developments and demands of our digitally-driven society. The team has integrated technology into the building in a deliberately unobtrusive way to enhance the user experience, not define it.

The design is built around a super flexible, high speed fibre backbone, supporting not only the current generation of technological integration, but also futureproofing against the fast paced and ever-changing consumer experience demands of the hotel industry. The building brings together building automation, the incorporation of Bring Your Own Device control systems and provides the possibility of full fibre connections to each room.

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Arup leads the way in the development and design of hotel and leisure projects that set new operational, commercial and visitor standards. We have been involved with over 1,000 hotel projects worldwide.

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