Operations consulting

Influencing design can impact the ongoing operational and maintenance expenditure, with even small changes reaping benefits and repaying any investment many times over.  

Human factors integration and assurance

We collaborate with architects and engineers, design, operations and maintenance teams to ensure the human behavioural dimension is considered at the earliest stages of the design process. Our systematic approach to Early Human Factors Analysis (EFHA) ensures we deliver a strategy, system or environment that supports effective human performance, avoids harm and is customer focused. This includes the creation of target audience descriptions and/or personas.

Benefits forecast

We establish the current operational baseline and performance gap and help create a coherent business case for change and a mechanism for recording realised benefits. 

Operational design

We work with clients to look across their operations to consider if there are better ways to achieve their objectives. By influencing at policy, strategy and tactical levels we develop conceptual frameworks, bring a best practice and global perspective to help clients design their operations and management structures to achieve better outcomes.

 With skills across the lifecycle of an operation or facility – from design through to operation – we deliver solutions that consider the entire procurement and logistics supply chain, so the best controls, infrastructure and services strategies are used.

Logistics design

The design of logistics facilities and systems is a crucial part of achieving a sustainable future for many organisations and cities. We design how goods, services and people end up at the right place, at the right time and for the right cost. We help clients optimise spaces, ranging from full site masterplanning to individual waste stores, striving for the most sustainable and efficient operation possible. 

Logistics operations consulting

We seek to understand how a product, workplace or system can be implemented to suit the people who need to use it, rather than expecting people to adapt to poorly planned environments. From first principles to a delivered, working solution, logistics is a key area for the move towards more efficient operations and our work in automation, consolidation and sustainable processes is helping our clients achieve this. We believe better logistics means improved speed to market, increased reliability, lower costs and a greater quality of service.

Find out more about our logisitics services

It’s a proven set of tools and methodologies that helps our clients and their stakeholders plan and prepare thoroughly – building confidence for a trouble-free day-one and beyond.

ORAT is modular and scalable, allowing us to work on projects of all shapes and sizes. In practice, this means we’re checking and testing every detail from developing new operational processes through to ordering new uniforms; from facilitating staff training programmes to implementing new road signage schemes. We focus on complete organisational readiness, not just operational readiness.

Our approach typically starts at the very early stages of the project. At Mumbai International Airport, we worked for two years prior to the opening of Terminal 2, shaping the operational plan and supporting training for more than 3,000 staff. We also carried out a similar service when activating Dubai Airport's Terminal 3.

Such complex programmes also tend to involve a wide variety of groups with diverse interests and priorities, who must work together to deliver many tasks at critical stages. Our teams instil structure and leadership to avoid the chaos that can often evolve, steering all parties towards a common goal.

Find out more about our ORAT service